Terms & Conditions

01 Introduction

These Terms and Conditions (hereinafter referred to as the "Agreement") constitute a legally binding contract between hijau444 (hereinafter referred to as "the Company", "we", "us", or "our") and any natural person who accesses, browses, registers for, or uses any services offered at hijau444.cam (hereinafter referred to as the "Platform").

hijau444 is an online gaming platform providing casino games, live dealer tables, sports betting, and related entertainment services. The Platform is operated for the benefit of players in Malaysia and serves users across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other regions of Malaysia. All transactions on the Platform are conducted in Malaysian Ringgit (MYR) unless otherwise explicitly stated.

By creating an account, accessing any feature of the Platform, or claiming any promotional offer, you confirm that you have read, understood, and agree to be bound by this Agreement in its entirety. If you do not agree to any provision of this Agreement, you must immediately cease using the Platform.

02 Definitions

For the purposes of this Agreement, the following definitions shall apply:

03 Account Eligibility

To register and maintain an Account on the hijau444 Platform, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter:

• You must be a natural person. Corporate entities, trusts, and automated agents may not register Accounts.
• You must be at least 21 years of age. hijau444 applies a minimum age of 21 for all gaming activities on the Platform. This is a strict requirement. Accounts found to be held by persons under 21 will be immediately suspended, all funds will be returned (less any winnings derived from Bonus Funds), and the matter may be reported to relevant authorities.
• You must be accessing the Platform from a jurisdiction in which online gaming is not prohibited by applicable law. It is your sole responsibility to ascertain the legality of online gaming in your jurisdiction before registering.
• You must not have been previously suspended, excluded, or banned from the Platform by the Company.
• You must not be acting on behalf of any third party when depositing funds or placing wagers.
• You must have the legal capacity to enter into a binding agreement under the laws of your jurisdiction.

04 Registration & KYC

Each Player is permitted to hold one Account only. Opening multiple Accounts — whether under the same name, identity document, device, IP address, or payment method — constitutes a breach of this Agreement and may result in the permanent suspension of all associated Accounts and the forfeiture of all balances therein.

During registration, you are required to provide accurate, complete, and current information. This includes your full legal name, date of birth, residential address, and a valid contact email address. You must promptly update any information that becomes outdated or inaccurate.

Know Your Customer (KYC) Verification is a mandatory step before the Company will process any withdrawal request. Verification documents may include, but are not limited to:

• Government-issued photo identification (Malaysian MyKad, passport);
• Proof of residential address (utility bill, bank statement — dated within the last three months);
• Proof of payment method ownership (e.g., screenshot of registered e-wallet, bank account statement).

The Company aims to complete KYC verification within 24 hours of receiving all required documentation. Until verification is complete, the Platform may restrict certain Account features, including withdrawals. This process exists to protect Players from identity theft and fraudulent activity and is consistent with standard practices across licensed online gaming operators globally.

05 Account Management

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. The Company will not be liable for any loss or damage arising from unauthorised access to your Account resulting from your failure to protect your login credentials.

If you suspect that your Account has been accessed without your authorisation, you must notify the Company immediately via our 24/7 live chat support or by email to [email protected]. The Company will take reasonable steps to secure your Account upon notification.

Inactive Accounts: An Account is considered inactive if no login activity has been recorded for a continuous period of 12 months. The Company reserves the right to levy a monthly account maintenance fee on inactive balances after the 12-month period. Players will be notified by email prior to any deduction. Any remaining balance will be protected for a minimum period of five years from the date of last activity.

06 Deposits & Payments

hijau444 supports a comprehensive range of Malaysian payment methods to facilitate Account funding. Supported deposit channels include Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank online banking, Hong Leong Connect, DuitNow, FPX, and selected cryptocurrency options including BTC and USDT.

All deposits are processed in Malaysian Ringgit (MYR). The minimum deposit amount is RM30 per transaction. The maximum deposit amount per single transaction is RM30,000, subject to the limits of your chosen payment provider. E-wallet deposits (Touch 'n Go, Boost, GrabPay, DuitNow) are typically credited instantly. FPX and bank transfer deposits may take between 5 and 15 minutes.

The Company does not charge deposit processing fees. However, your payment provider may apply their own transaction fees, for which the Company bears no responsibility. You are advised to review the terms of your chosen payment provider before initiating a deposit.

07 Withdrawals

Withdrawal requests may be submitted once your Account has been fully KYC-verified. The minimum withdrawal amount is RM50 per transaction. Withdrawals are processed to the same payment method used for the corresponding deposit wherever technically possible (the "same-source rule"), in order to prevent money laundering.

The Company aims to process all approved withdrawal requests within 24 hours on business days. Processing times for individual payment methods may vary:

• DuitNow and e-wallets (Touch 'n Go, Boost, GrabPay): Typically instant upon approval;
• FPX and bank transfer: 1–3 business days, subject to receiving bank processing times;
• Cryptocurrency (BTC / USDT): Subject to blockchain confirmation times, typically 1–6 hours.

The Company reserves the right to conduct enhanced due diligence on withdrawal requests that exceed certain thresholds or that exhibit unusual patterns. Such reviews are conducted to protect all Players and comply with anti-money laundering obligations. During a review period, the relevant withdrawal amount will be held and may not be accessible. Players will be notified promptly if additional documentation is required.

08 Bonuses & Promotions

hijau444 offers a range of promotional bonuses including welcome bonuses, reload bonuses, cashback offers, and VIP rewards. Each promotion is subject to specific terms, which will be clearly displayed on the relevant promotion page. The general terms in this clause apply to all promotions unless a promotion's specific terms expressly state otherwise.

General Bonus Rules:

• Bonus Funds are separate from your Real Money Balance and subject to wagering requirements before they can be withdrawn.
• The wagering requirement for each promotion specifies the number of times the bonus amount must be wagered in eligible games. For example, a RM100 bonus with a 20x wagering requirement requires RM2,000 in total bets before withdrawal is permitted.
• During bonus play, the maximum allowable stake per round or per bet is RM500, unless a lower limit is specified in the promotion's individual terms. Stakes exceeding this limit while Bonus Funds are active may result in the forfeiture of the bonus and associated winnings.
• Slot games typically contribute 100% towards wagering requirements. Table games (baccarat, roulette, blackjack) typically contribute 10%–20%. Sports betting contributions vary by promotion. Specific contributions are listed on each promotion page.
• Bonuses expire within the period stated on the promotion page. Typical expiry windows are 7, 14, or 30 days from the date of claim. Expired bonuses and any associated winnings are forfeited automatically.
• Only one welcome bonus may be claimed per Player, per household, per device, and per IP address.
• The Company reserves the right to withdraw, modify, or cancel any promotion at any time, with reasonable notice where possible. Changes to ongoing promotions will not affect bonuses already claimed in good faith.

09 Betting Rules

All sports betting activity on the hijau444 Platform is governed by these general betting rules, supplemented by sport-specific rules accessible within the betting section of the Platform.

• Accepted Bets: A bet is accepted only when the Platform confirms the bet with a unique bet reference number. Verbal or implied acceptance does not constitute confirmation.
• Odds Changes: Odds are subject to change at any time before a bet is confirmed. The odds displayed at the time of confirmation are the odds applied to the bet. This is particularly relevant during live betting on EPL, Liga Super Malaysia, and UFC events, where odds update in real time.
• Void Bets: A bet may be declared void if: the event is abandoned or postponed beyond 48 hours; the market is suspended due to a data feed error; or the odds were offered due to a manifest error by the Company. In the event of a void bet, the original stake is returned in full.
• Mix Parlay Rules: All selections within a Mix Parlay must win for the parlay to be successful. If one selection is void, it is removed from the parlay and the remaining selections continue. A single-selection parlay resulting from a void is settled as a single bet at the remaining selection's odds.
• Maximum Payout: The maximum payout per bet, per day, is subject to limits set for each sport and market. These limits are published within the betting interface and may be updated periodically.
• Manifest Errors: If a bet is offered or accepted due to a manifest clerical error (such as an incorrect odds feed), the Company reserves the right to void and re-settle affected bets. The Company will act reasonably and transparently in exercising this right.

10 Casino Games

All casino games available on the hijau444 Platform — including but not limited to slots, live baccarat, roulette, blackjack, and dragon tiger — are operated using independently audited Random Number Generator (RNG) software or live dealer streams from certified game providers. The return-to-player (RTP) percentages for each game are available within the game information panel.

The Company does not manipulate game outcomes in any manner. Results are determined solely by the RNG algorithms or, in the case of live dealer games, by the physical actions of the dealing process. The Company is not liable for any technical failure of the Player's device, internet connection, or browser that results in a disconnection during a game round. In the event of a disconnection, the Platform will resolve any pending round in accordance with its automatic resolution rules, and the outcome will be considered final.

11 Prohibited Conduct

The following conduct is strictly prohibited on the Platform and may result in immediate Account suspension, forfeiture of balances, and referral to relevant authorities:

• Using automated betting software, bots, scripts, or any artificial intelligence tool to interact with the Platform;
• Exploiting software bugs, errors, or vulnerabilities — any such discovery must be reported to the Company immediately;
• Engaging in collusion with other Players during poker or live dealer games;
• Attempting to launder money or use the Platform to process funds derived from illegal activities;
• Opening multiple Accounts or using the identity of another person to register;
• Engaging in matched betting schemes using the Company's bonus funds against third-party offers;
• Providing false or misleading information during registration or KYC;
• Conducting chargebacks on deposits after funds have been used for wagering.

12 Intellectual Property

All content on the Platform — including the hijau444 name, logo, game assets, written content, software, graphic design elements, and user interface components — is the intellectual property of the Company or its licensed content providers. No part of the Platform may be reproduced, distributed, reverse engineered, or used for commercial purposes without the prior written consent of the Company.

Players are granted a limited, personal, non-transferable, and revocable licence to access and use the Platform for lawful, personal entertainment purposes only. This licence does not extend to any commercial exploitation of Platform content.

13 Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable to any Player for any indirect, incidental, special, consequential, or punitive damages arising from their use of the Platform, including but not limited to: loss of profits, loss of data, loss of goodwill, or any financial loss resulting from gaming activity.

The Company's total aggregate liability to any Player for any claim arising under this Agreement shall not exceed the total amount deposited by that Player in the 30 days immediately preceding the event giving rise to the claim.

The Platform is provided on an "as is" and "as available" basis. The Company makes no warranties, express or implied, regarding the uninterrupted availability of the Platform, the absence of errors, or the fitness of the Platform for any particular purpose. Scheduled and unscheduled maintenance may result in temporary Platform unavailability.

Nothing in this clause shall exclude or limit the Company's liability for fraud, death, or personal injury caused by the Company's negligence, or any other liability that cannot be excluded or limited under applicable law.

14 Responsible Gambling

hijau444 is committed to promoting responsible gambling and providing a safe environment for all Players. Gambling is intended to be a form of entertainment. It is not a means to generate income, and losses should be anticipated as a possible outcome of participation.

The Platform provides the following responsible gambling tools, accessible at any time from your Account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you may deposit;
• Session Time Limits: Receive reminders or automatic logouts after a specified period of continuous play;
• Loss Limits: Cap the total amount you may lose within a defined period;
• Cooling-Off Period: Temporarily suspend your Account for a defined period (24 hours to 6 weeks);
• Self-Exclusion: Permanently close your Account for a minimum of 6 months. Once initiated, self-exclusion cannot be reversed during the minimum period.

If you are concerned about your gambling habits, we encourage you to visit our Responsible Gambling page for further guidance and support resources.

15 Termination

The Company reserves the right to suspend or permanently terminate any Account, with or without prior notice, in the event of a breach of any provision of this Agreement, suspected fraudulent activity, a court order or regulatory direction, or any other circumstance that the Company reasonably determines requires protective action.

Upon termination for cause, any Real Money Balance remaining in the Account may be withheld pending investigation. If the investigation confirms a breach, the Company may forfeit balances in accordance with applicable law. Players who wish to close their Account voluntarily may do so at any time by contacting the support team, subject to the completion of any pending KYC or withdrawal obligations.

16 Governing Law

This Agreement and any disputes arising out of or in connection with it shall be governed by and construed in accordance with applicable international gaming regulatory frameworks and the laws of the jurisdiction in which the Company holds its gaming licence. The Company operates under international licensing frameworks designed to ensure fair and transparent operation.

Any dispute that cannot be resolved through direct negotiation between the Player and the Company shall be referred to binding arbitration. Players are also entitled to utilise the Platform's internal dispute resolution process, details of which are available from the support team.

17 Amendments

The Company reserves the right to amend, update, or replace this Agreement at any time. Material changes will be communicated to registered Players via email and/or a prominent notice on the Platform, with a minimum of 14 days' notice before the changes take effect, except where required by law or regulatory directive to implement changes immediately.

Your continued use of the Platform following the effective date of any changes constitutes your acceptance of the revised Agreement. If you do not agree to the revised terms, you must stop using the Platform and may request the withdrawal of your Real Money Balance prior to the effective date.

18 Contact Us

If you have any questions, concerns, or complaints relating to these Terms & Conditions, or any aspect of your experience on the hijau444 Platform, please do not hesitate to contact our support team:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week — including Malaysian public holidays such as Hari Raya Aidilfitri, Chinese New Year, and Hari Merdeka.
• WhatsApp: Available 24/7 — in Bahasa Melayu, Chinese (Mandarin / Cantonese), and English.
• Response Time: Live chat average 3–5 minutes; email within 4 hours during business hours.